Find fast answers to our most commonly asked questions.
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We support a wide range of secure payment options, including popular cryptocurrencies (BTC, LTC, USDT and more) and selected card/PSP methods depending on your region.
All payments are processed through trusted gateways - we never store your full billing data.
Because we sell digital goods with instant delivery, refunds are generally not possible once a license key has been viewed or redeemed. If there is a technical issue, open a ticket - we'll always look for a fair solution within our refund policy, available as part of our Terms of Service.
Delivery is automatic. Right after the payment is confirmed, your license key and full instructions will appear on the order page and be sent to your email. In most cases, this takes less than a minute - no manual approval required.
Credits are purchased for use with our automatic Discord bot. Once you redeem your credits, you may purchase any item that our bot has in stock. For more information about our bot, please visit the #gen-info channel in our Discord server.
Major game updates can temporarily break some features. In that case, the product will be marked as Updating in our store. Time-based license keys will be paused during this time, so you won't lose time on your subscription until an update is pushed.
You can always open a ticket on our Discord server. Our staff team is online across multiple time zones and usually responds within minutes.
For billing or product issues, please include your order ID so we can help you even faster.